With online review data from all major channels plus custom survey responses feeding into one platform, comprehensive actionable insights are delivered to your frontline teams.
Monitor, respond to, and promote customer word-of-mouth.
Benchmark performance to local, regional, and national peers.
The Restaurant Guest Satisfaction Snapshot™ (RGSS) is produced by data from Black Box Guest Intelligence™.
Read MoreGuest Intelligence benchmarks customer satisfaction data is the only online tool that integrates with operational performance data to validate the impact on financial performance.
Read MoreDiscover the reasons why people choose a restaurant over another and what your brand can do to make sure they keep coming back to yours!
Read MoreBoost Restaurant Traffic with Enhanced Guest Experiences and Targeted Marketing.
Read MoreIn March 2022, restaurant industry sales growth slowed to 7.1% from the previous month's 21.2%, while guest sentiment improved notably in food and service. Top-performing brands excelled in service and beverage sentiment, driving their higher sales growth.
Read MoreFrom happy hour options to limited-edition drinks and specials, there are many ways to boost your bottom line with alcohol sales.
Read MoreLearn the key elements of successful restaurant steps of service, from the crucial initial greeting to the perfect timing of delivering the check, ensuring a memorable and satisfying dining experience
Read MoreFebruary 2022 saw a bounce in restaurant sales growth to 2.7%, but the industry grapples with significant traffic declines and challenges from rising menu prices, impacting guest sentiments and intent to return, particularly in markets like San Francisco.
Read MoreDespite a sales downturn continuing from December into January 2022, restaurants are better positioned sales-wise than a year prior, although challenges with guest counts persist, with rapidly increasing average checks potentially deterring frequent visits and current staffing and supply chain issues impacting guest sentiment.
Read MoreDecember 2021 brought difficulties to restaurants, with sales growth at 4.1%, down from 8.4% in November, the weakest month since March 2021, and decreased guest satisfaction due to understaffing and reduced positivity in 'food' and 'service' reviews.
Read MoreDespite a record sales growth in November, the restaurant industry's traffic remains below pre-pandemic levels, with average check increases potentially limiting additional visits; however, moderate staffing improvements have led to a slight uptick in positive service-related guest sentiments.
Read MoreNovember 2021 witnessed an impressive 8.3% increase in restaurant industry sales compared to the same month in 2019, marking the strongest growth in over a decade.
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