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Amidst rising turnover rates and staffing challenges, restaurant guests have reported a significant decline in the speed of 'service' sentiment, with limited-service brands most affected.
Read MoreThe ongoing surge in off-premise sales is driving sustained growth, yet a slowdown is anticipated in November, as the restaurant industry experiences a slight moderation in sales expansion and a continuous decline in dine-in and alcohol sales.
Read MoreThe Restaurant Guest Satisfaction Snapshot highlights top performing brands based on sentiment for “food,” “service” and “intent to return."
Read MoreIn October, the restaurant industry's sales showed a modest 0.4% improvement over August, but this growth is still lagging behind earlier in the year. Additionally, September saw the worst traffic growth since March, partly due to significantly higher menu prices causing some consumers to reduce restaurant visits.
Read MoreAugust 2021 witnessed a dip in restaurant sales and traffic growth due to rising COVID-19 cases and Delta variant concerns, impacting guest sentiments, particularly regarding ambiance and service.
Read MoreIn August, Restaurant Sales and Traffic Face Headwinds Amid COVID Spike and Labor Shortages.
Read MoreJuly 2021 marked a significant milestone for the restaurant industry with robust sales growth of 8.1%, signaling the industry's recovery from the pandemic's impact, though challenges in terms of traffic, staffing, and rising costs persist.
Read MoreAs the restaurant industry achieves a sales rebound to pre-pandemic levels, the significance of superior service in setting restaurants apart becomes evident, with a spotlight on guest sentiment and the essential attributes contributing to top performers' success.
Read MoreJune 2021 witnessed continued positive momentum for the restaurant industry with a remarkable 6.6% sales growth, the fourth consecutive month of sales improvement, and while dine-in sales for limited-service and full-service restaurants showed varying degrees of improvement, traffic challenges persist.
Read MoreIn May, restaurants saw a continued rise in sales, though traffic remains below pre-pandemic levels. While pizza and burgers received rave reviews, they also drew criticism, highlighting the divided guest sentiment on menu staples.
Read MoreIn May 2021, the restaurant industry achieved its third consecutive month of positive same-store sales growth compared to 2019, with a strong focus on increasing guest counts and addressing staffing challenges in the months ahead.
Read MoreIn April 2021, the restaurant industry saw positive sales trends, but lingering traffic issues remained a challenge, driven by a focus on maintaining food quality and cleanliness while coping with a staffing shortage.
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