guestXM – by Black Box Intelligence

Restaurant Social Listening

Restaurant Staffing & Growing Guest Counts Challenge Industry While Sales Accelerate in April

In April 2021, the restaurant industry saw robust sales growth, but challenges persist as staffing shortages and high turnover rates hinder workforce management.

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Cleanliness is Still Name of the Game; Food and Service Sentiment Pick Up Strength in March

March brought rays of hope to the restaurant industry, marking a notable rebound in several key areas. Restaurant sales, for instance, not only recovered from the pandemic's depths but outperformed pre-pandemic levels.

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Restaurant Industry Snapshot™ – March 2021

Restaurant Sales Get a Boost as Workforce Challenges Resurface for Industry.

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Restaurant “Food” Receives High Marks, “Cleanliness” Scores Still Slipping

While restaurants have seen a surge in sales, positive sentiments surrounding "food" and "service" remain strong, but concerns are rising as "cleanliness" scores continue to decline, highlighting a growing need for establishments to prioritize and maintain high standards of hygiene and ambiance amidst evolving pandemic-related challenges.

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Sales Recovery and Rising Guest Satisfaction Add Momentum to Restaurant Industry Rebound

Despite weather setbacks in February, the restaurant industry showcases a rebound, with positive guest sentiment in food and service, particularly in regions like Orlando and New York.

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Springtime and Stimulus Checks Fuel Sales Optimism for Restaurant Industry

Despite challenging weather conditions in February, the restaurant industry maintains optimism due to recovering same-store sales, rising guest check growth, and increased employment.

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Restaurant Guests Remain Hyper Focused on Cleanliness and Safety

As the restaurant industry rebounds, guest sentiment data from January 2021 reveals a heightened focus on cleanliness and safety, with ambiance perceptions largely driven by these factors.

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Restaurant Industry Posts Best Sales and Traffic in Nearly One Year

The restaurant industry experienced a jump in sales growth in January, making it the best month for restaurants since March 2020. However, sales worsened throughout the month, likely related to the effects of stimulus checks wearing off as the weeks progressed.

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Despite Downturn in Sales and Traffic, Restaurants Succeed in Raising Guest Sentiment in December

In December 2020, despite a downturn in sales and traffic due to factors like rising COVID-19 cases and adverse weather, restaurants managed to exceed guest expectations and improve guest sentiment, particularly in ambiance, service, and food quality.

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December Ends 2020 with Exasperating Sales Results; Final Week Offers Reasons for Optimism

December saw a tumultuous end to 2020 for the restaurant industry, with significant declines in sales. However, the final week of the month hinted at potential recovery, giving a glimmer of hope for the year ahead.

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Tell Us How You Really Feel: Using Unsolicited Guest Feedback to Become Best-in-Class

Jill McFarland of Stellar Digital Marketing discusses how top brands are winning the market share by using unsolicited guest feedback.

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4 Tips for Improving Customer Satisfaction in Your Restaurant

Customer satisfaction in restaurants can be quite fickle - here are four simple tips to keep your guests coming back again and again.

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