guestXM – by Black Box Intelligence

Thought Leadership

Resilient Operators Lean into Restaurant Technology

Restaurant operators leaned in to technology and made strides to enhance digital channels with a focus on safety for employees and guests.

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Is the Future of Restaurant Design Off-Premise Focused?

Restaurant design has shifted to focus on off-premise consumption, and the changes are happening across all segments.

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Starting the Tough Conversations We Need to Have

Industry leaders discuss the pressing need for diversity and inclusion in the restaurant sector, highlighting the challenges and the potential path forward.

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How Restaurant Guest Conversation Shifted Since Start of Pandemic

Consumers are eager to return to restaurants but many are hesitant to take the first step. They don’t want to hear about how restaurants have improved their cleanliness processes. They want to see it.

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Taking Care of Your Family

Amidst the challenges faced by the restaurant industry, there are inspiring stories of compassion and resilience. Discover how leaders like Kent Taylor of Texas Roadhouse prioritize the well-being of their employees and communities in times of crisis.

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Restaurant Industry Shows True Colors through Serving Communities during Pandemic

The restaurant industry is finding ways to support the communities in which they operate in the midst of the global pandemic crisis.

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Yes – I Still Wish I Could Buy Restaurant Stocks Right Now

In the midst of current economic uncertainties, Wally Doolin, Chairman & Co-Founder of Black Box Intelligence, discusses the resilience of the restaurant industry and highlights the potential long-term value of investing in top restaurant brands.

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Despite What You’ve Heard, Restaurants are Doing Well!

Wally Doolin opines on the 2019 performance of the restaurant industry and offers some hope for operators heading into the new year.

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Elite Restaurant Brands to be Recognized with the Best Practices Awards

Which restaurant brands were best-in-class in 2019? Black Box Intelligence announced the finalists for the 2020 Best Practices Awards.

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Extensive 2020 Restaurant Industry Planning Guide Released by Insights Powerhouse TDn2K

Black Box Intelligence released the industry’s most comprehensive 2020 Restaurant Industry Planning Guide, featuring in-depth analysis by BBI experts & contributors.

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Human Capital’s Big Reveal – A Reaction

Wally Doolin shares his response to the pressure operators are feeling to provide more disclosures to investors around a number of human capital metrics.

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A Letter to Restaurant Leaders

Join us in January for the Global Best Practices Conference for another year of groundbreaking research, insights and best practices from industry leaders.

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