With online review data from all major channels plus custom survey responses feeding into one platform, comprehensive actionable insights are delivered to your frontline teams.
Monitor, respond to, and promote customer word-of-mouth.
Benchmark performance to local, regional, and national peers.
Join us in January for the Global Best Practices Conference for another year of groundbreaking research, insights and best practices from industry leaders.
Read MoreManage your third party delivery providers. There’s a fierce battle for market share in the restaurant industry, and 3PD delivery can help with revenue.
Read MoreEngagement matters, so we expanded Restaurant Manager Connect to include engagement metrics for all of your managers, based on Gallup's Q12.
Read MoreWhen you position your restaurant to sell, you need robust research and data to tell your brand story and give you a competitive edge.
Read MoreIt's time to accept that third-party delivery isn't just a fad. Black Box Intelligence shares some tips you can implement to stay ahead of the curve.
Read MoreConsumer intelligence solves your most pressing business questions including who is outperforming you and where your customers go when they aren't with you.
Read MoreNet Promoter Score has been oversold, Net Sentiment Score is a better metric that is actually tied to your business results.
Read MoreWhy should you care about the recent Stop N Shop labor strike? Joni Doolin and Joe Kefauver share why restaurants should be paying attention.
Read MoreSelecting a social media vendor you trust to provide actionable data requires many factors. Black Box Intelligence compiled a list of questions to help you choose.
Read MoreFrom James Pogue's GBPC presentation, The Courage to Lead, the most common types of unconscious bias are revealed as well as what to do about it.
Read MoreSecuring top notch candidates is difficult in a tough labor market. Liz D'Aloia shares best recruiting practices outside of the restaurant industry.
Read MoreTo drive great culture at your restaurant, placing people at the center and taking advantage of technology remains key to success.
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