guestXM – by Black Box Intelligence

Overall Traffic Declining, Sales Propped Up by Average Check Value but Unit Ratings and Reviews Critical to Success

Restaurant performance based on same-store sales and traffic growth softened during May compared to the previous month. But of the two, it was traffic growth that experienced the biggest deceleration in its year-over-year performance.

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Accelerated Sales & Traffic Growth Bring Optimism to Restaurants

In November, the restaurant industry saw accelerated same-store sales and traffic growth, marking the strongest traffic performance in almost two years.

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Q4 Restaurant Sales & Traffic Trends Reveal Positive Trajectory

Unlock key insights into October's restaurant sales and traffic trends, revealing a positive trajectory for the industry, while delving into the implications of California's minimum wage hike and examining Q3's top performers based on net sentiment.

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Customer Satisfaction Benchmarks: What Is a Good CSAT Score?

Calculate and interpret your CSAT score, navigate industry benchmarks, and discover actionable insights to enhance customer satisfaction in the competitive restaurant landscape.

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Preparing Your Restaurant for the Seasonal Rush

Navigate the holiday rush and post-holiday slump with insights on wellness menus, loyalty programs, tech innovations, and actionable feedback to keep your restaurant thriving year-round.

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Restaurant Industry Insights You Need to Know Heading into 2024

Explore key insights from GuestXM’s Q4 State of the Restaurant Industry.

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Bridging the Gap Between Your CXO & CMO

Learn how bridging the gap between CX and marketing initiatives can lead to remarkable business growth and enhanced guest experiences.

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Restaurant Sales and Traffic Growth Continue to Decline

Restaurant sales experienced a notable decline in September 2023, with a dip in same-store sales growth and traffic. As inflation continues to shape the industry, focusing on hospitality becomes a key strategy to enhance the dining experience.

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Streamlining Customer Feedback Analysis

In today's data-driven landscape, managing customer feedback is challenging. Natural Language Processing (NLP), an AI technology, streamlines the process by transforming unstructured feedback into actionable insights.

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How to Harness the Power of Customer Feedback Surveys

Let's take a closer look at the different types of customer feedback surveys and how you can use them to gain valuable insights into your customers and restaurant operations.

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Slowdown in Restaurant Sales & Traffic Growth Becomes Reality

Starting with June, every ensuing month has experienced softer year-over-year (YoY) same-store sales and traffic growth than the one preceding it.

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11 Essential Marketing Tools Restaurant Brands Should Consider

In today's digitally-driven era, effective restaurant marketing goes beyond traditional advertising. Dive into these 11 essential tools, from data management to social media, that every restaurant brand needs to stay competitive and create memorable dining experiences.

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Financial Metrics Every Restaurateur Should Track

Understanding key restaurant calculations will help you assess your performance and plan your menu, labor needs, operating hours and marketing campaigns.

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