Uncover what social engagement tactics make sense for your brand in order to improve online restaurant reviews.
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7 Proven Tips to Get More (and Better) Restaurant Reviews
Where to Get the Most Valuable Customer Feedback for Your RestaurantsCollecting direct and indirect customer feedback, inferring insights, and operationalizing them will create the best restaurant experiences.
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13 Tips for Creating Perfect Customer SurveysSee how expertly crafted customer surveys can help you gather direct feedback so you can stay on top of your restaurant guest experience.
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Customer-Centric CFOs: The Key to Financial GrowthIf you’re a CFO, now is the time to start taking an active role in your brand's CX initiatives to offset any long-term economic hurdles.
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Boost Restaurant Sales & Traffic with Customer FeedbackAnalyze your competition to identify your brand strengths and ensure your offers continue to differentiate against industry standards.
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Food Inflation by the Numbers & How Restaurants Can PrepareWhile food inflation challenges may appear inevitable, restaurants can prepare to offset its adverse effects and uphold profit margins.
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5 Tips to Increase Customer Engagement on Social MediaDiscover the top 5 tips hospitality brands can implement to increase organic reach and engagement on social media and review sites.
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How to Respond to a Positive Customer ReviewKeep your brand promoters loyal by acknowledging their shout-outs and incentivizing continued engagement online!
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How to respond to a negative customer reviewIn this article we’ll provide you with some guidelines to help you respond to negative reviews like a pro!
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Guests More Positive About Experience Overall; Wait Times an Area of OpportunityThe Restaurant Guest Satisfaction Snapshot™ (RGSS) is produced by data from Black Box Guest Intelligence™.
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Off-Premise Value Sentiment Negative, Overall Restaurant Service ImprovedGuest Intelligence benchmarks customer satisfaction data is the only online tool that integrates with operational performance data to validate the impact on financial performance.
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What are 'restaurant choice' drivers?Discover the reasons why people choose a restaurant over another and what your brand can do to make sure they keep coming back to yours!
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How to Increase Guest Traffic to Your RestaurantBoost Restaurant Traffic with Enhanced Guest Experiences and Targeted Marketing.
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Restaurant Food and Service Sentiment Improving As Traffic Woes ContinueIn March 2022, restaurant industry sales growth slowed to 7.1% from the previous month's 21.2%, while guest sentiment improved notably in food and service. Top-performing brands excelled in service and beverage sentiment, driving their higher sales growth.
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Best Practices for Driving Alcohol SalesFrom happy hour options to limited-edition drinks and specials, there are many ways to boost your bottom line with alcohol sales.
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Using Guest Intelligence to Improve Your Restaurant Steps of ServiceLearn the key elements of successful restaurant steps of service, from the crucial initial greeting to the perfect timing of delivering the check, ensuring a memorable and satisfying dining experience
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Increased Menu Prices Deter Guests As Rapid Check Growth ContinuesFebruary 2022 saw a bounce in restaurant sales growth to 2.7%, but the industry grapples with significant traffic declines and challenges from rising menu prices, impacting guest sentiments and intent to return, particularly in markets like San Francisco.
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Guest Check Growth Grows While Traffic SlowsDespite a sales downturn continuing from December into January 2022, restaurants are better positioned sales-wise than a year prior, although challenges with guest counts persist, with rapidly increasing average checks potentially deterring frequent visits and current staffing and supply chain issues impacting guest sentiment.
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Sales & Traffic Not the Only Challenges for Restaurants, Guest Sentiment Takes a Hit in DecemberDecember 2021 brought difficulties to restaurants, with sales growth at 4.1%, down from 8.4% in November, the weakest month since March 2021, and decreased guest satisfaction due to understaffing and reduced positivity in 'food' and 'service' reviews.
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Moderate Staffing Improvements Contribute to Some Lift in Service-Related SentimentDespite a record sales growth in November, the restaurant industry's traffic remains below pre-pandemic levels, with average check increases potentially limiting additional visits; however, moderate staffing improvements have led to a slight uptick in positive service-related guest sentiments.
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November Sales Growth Best for the Restaurant Industry in Over a DecadeNovember 2021 witnessed an impressive 8.3% increase in restaurant industry sales compared to the same month in 2019, marking the strongest growth in over a decade.
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Restaurant Staffing Challenges Driving Declines in Speed of 'Service' SentimentAmidst rising turnover rates and staffing challenges, restaurant guests have reported a significant decline in the speed of 'service' sentiment, with limited-service brands most affected.
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Off-Premise Continues to Fuel Sales Growth, Expected Slow Down in NovemberThe ongoing surge in off-premise sales is driving sustained growth, yet a slowdown is anticipated in November, as the restaurant industry experiences a slight moderation in sales expansion and a continuous decline in dine-in and alcohol sales.
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'Ambiance' Sets Apart Top Performance Amid Suffering Restaurant Sales & TrafficThe Restaurant Guest Satisfaction Snapshot highlights top performing brands based on sentiment for “food,” “service” and “intent to return."
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September Sales Improve Slightly, Traffic Posts Worst Results Since MarchIn October, the restaurant industry's sales showed a modest 0.4% improvement over August, but this growth is still lagging behind earlier in the year. Additionally, September saw the worst traffic growth since March, partly due to significantly higher menu prices causing some consumers to reduce restaurant visits.
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COVID Fears Fuel Divide in Sentiment & Sales for Limited & Full-Service RestaurantsAugust 2021 witnessed a dip in restaurant sales and traffic growth due to rising COVID-19 cases and Delta variant concerns, impacting guest sentiments, particularly regarding ambiance and service.
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Restaurant Sales and Traffic Post Worst Results Since MayIn August, Restaurant Sales and Traffic Face Headwinds Amid COVID Spike and Labor Shortages.
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Restaurant "Food" Receives High Marks, "Cleanliness" Scores Still SlippingWhile restaurants have seen a surge in sales, positive sentiments surrounding "food" and "service" remain strong, but concerns are rising as "cleanliness" scores continue to decline, highlighting a growing need for establishments to prioritize and maintain high standards of hygiene and ambiance amidst evolving pandemic-related challenges.
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Despite Staffing & Traffic Challenges, Restaurants Achieve Best Sales Performance in YearsJuly 2021 marked a significant milestone for the restaurant industry with robust sales growth of 8.1%, signaling the industry's recovery from the pandemic's impact, though challenges in terms of traffic, staffing, and rising costs persist.
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Superior Service Set Restaurants Apart in June as Sales Rebound to Pre-Pandemic LevelsAs the restaurant industry achieves a sales rebound to pre-pandemic levels, the significance of superior service in setting restaurants apart becomes evident, with a spotlight on guest sentiment and the essential attributes contributing to top performers' success.
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Restaurant Sales & Wages Advance; Traffic Impedes Full RecoveryJune 2021 witnessed continued positive momentum for the restaurant industry with a remarkable 6.6% sales growth, the fourth consecutive month of sales improvement, and while dine-in sales for limited-service and full-service restaurants showed varying degrees of improvement, traffic challenges persist.
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Restaurant Guests Divided Over Menu Staples as Service Sentiment WeakensIn May, restaurants saw a continued rise in sales, though traffic remains below pre-pandemic levels. While pizza and burgers received rave reviews, they also drew criticism, highlighting the divided guest sentiment on menu staples.
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Check Growth Lifts Restaurant Sales; Traffic Far from RecoveringIn May 2021, the restaurant industry achieved its third consecutive month of positive same-store sales growth compared to 2019, with a strong focus on increasing guest counts and addressing staffing challenges in the months ahead.
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Restaurant Guest Satisfaction Snapshot™ – April, 2021Optimism Continues as Sales and Sentiment Escalate Amidst Staffing Crisis
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Restaurant Staffing & Growing Guest Counts Challenge Industry While Sales Accelerate in AprilIn April 2021, the restaurant industry saw robust sales growth, but challenges persist as staffing shortages and high turnover rates hinder workforce management.
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Cleanliness is Still Name of the Game; Food and Service Sentiment Pick Up Strength in MarchMarch brought rays of hope to the restaurant industry, marking a notable rebound in several key areas. Restaurant sales, for instance, not only recovered from the pandemic's depths but outperformed pre-pandemic levels.
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Restaurant Industry Snapshot™ – March 2021Restaurant Sales Get a Boost as Workforce Challenges Resurface for Industry.
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Sales Recovery and Rising Guest Satisfaction Add Momentum to Restaurant Industry ReboundDespite weather setbacks in February, the restaurant industry showcases a rebound, with positive guest sentiment in food and service, particularly in regions like Orlando and New York.
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Despite challenging weather conditions in February, the restaurant industry maintains optimism due to recovering same-store sales, rising guest check growth, and increased employment.
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Restaurant Guests Remain Hyper Focused on Cleanliness and SafetyAs the restaurant industry rebounds, guest sentiment data from January 2021 reveals a heightened focus on cleanliness and safety, with ambiance perceptions largely driven by these factors.
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Restaurant Industry Posts Best Sales and Traffic in Nearly One YearThe restaurant industry experienced a jump in sales growth in January, making it the best month for restaurants since March 2020. However, sales worsened throughout the month, likely related to the effects of stimulus checks wearing off as the weeks progressed.
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Despite Downturn in Sales and Traffic, Restaurants Succeed in Raising Guest Sentiment in DecemberIn December 2020, despite a downturn in sales and traffic due to factors like rising COVID-19 cases and adverse weather, restaurants managed to exceed guest expectations and improve guest sentiment, particularly in ambiance, service, and food quality.
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December Ends 2020 with Exasperating Sales Results; Final Week Offers Reasons for OptimismDecember saw a tumultuous end to 2020 for the restaurant industry, with significant declines in sales. However, the final week of the month hinted at potential recovery, giving a glimmer of hope for the year ahead.
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Tell Us How You Really Feel: Using Unsolicited Guest Feedback to Become Best-in-ClassJill McFarland of Stellar Digital Marketing discusses how top brands are winning the market share by using unsolicited guest feedback.
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Customer satisfaction in restaurants can be quite fickle - here are four simple tips to keep your guests coming back again and again.
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Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.|Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.
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