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Where to Get the Most Valuable Customer Feedback for Your Restaurants
Customers aren’t shy about sharing feedback on their restaurant experience with the brands that they interact with. Every experience along the customer journey is an opportunity for a person to comment, complain, criticize, compliment, or even congratulate. Ignoring that feedback isn’t an option...
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How to Convert Social Media Followers into Customers
Are you happy about your amount of followers on social media, but in doubt if they are actually visiting your business? If you’re looking to turn your “likes” into paying customers, you’re not...
5 Tips to Increase Customer Engagement on Social Media
While during the early days of Facebook, Instagram or Twitter, it was all about organic engagement, as ads were limited or non-existent. That is not the case anymore! Read on to discover the 5 great...
Restaurant Consumer Trends Post-Pandemic
What are Restaurant Consumer Trends? Consumer trends are the overarching shared sentiments expressed by restaurant consumers. Consumer trends are often uncovered through gathering, aggregating, and...
How to Respond to a Positive Customer Review
A positive review can be a great marketing opportunity to highlight some of the aspects that make your business stand out from the rest. It can inspire people to talk about your business and become...
Restaurant Finances: Trends Every Restaurant CFO Should Be Monitoring in 2022
What Are Restaurant Finances? Tracking restaurant finances is one of the best ways restaurants have to monitor their success. And the idea that it is important to track metrics that have a...
How to respond to a negative customer review
In this digital age, reviews are everything for your business. Latest studies show that up to 97% of people aged 18-34 check online reviews before visiting a new restaurant, cafe or hotel. And...
Restaurant Industry Performance Pulse: June 29, 2022
About Half of All States Experienced Negative Sales Growth, Only 10 Achieved Positive Traffic Powered by Black Box Financial Intelligence™ Data through the week ending June 19,...
Guests More Positive About Experience Overall; Wait Times an Area of Opportunity
Restaurant Guest Satisfaction Snapshot™ - May, 2022 Top 5 Restaurant Brands Financial metrics are “same-store” metrics & reported on a one-year comparison unless otherwise noted Overall, May...
Restaurant Industry Performance Pulse: June 23, 2022
All Restaurant Daypart Sales Higher Than Pre-Covid Levels. Still, Wise to Watch Lunch & Late-Night Laggers Powered by Black Box Financial Intelligence™ Data through the week ending June 12, 2022...
6 of the Latest Trends in Restaurant Operations
Those who work in restaurant operations are probably the most involved individuals in a restaurant’s overall success. Restaurant operations involve any and all moving parts and pieces of the daily...
6 Proven Tips to Get More (and Better) Restaurant Reviews
Restaurant reviews are your brand's "business card" for potential customers. Your potential customers are highly interested in others’ experience in your restaurant, especially the visits that took...
Restaurant Industry Performance Pulse: June 8, 2022
Dine-In Sales Continue Recovering for Restaurants, But the Traffic Erosion Continues Powered by Black Box Financial Intelligence™ Data through the week ending May 29, 2022 Restaurant sales growth...
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