guestXM – by Black Box Intelligence

Navigating Industry Performance Amidst Weather and Economic Challenges

January offered little clarity in terms of the current health of the restaurant industry from a year-over-year growth perspective.

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June Saw Upswing in Restaurant Sales and Traffic

June was a relatively good month for restaurants. Same-store sales and traffic growth reached their highest levels since March, with each of the last two months posting stronger year-over-year (YoY) results than the previous month.

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Sourcing Valuable Customer Feedback for Restaurants

Collecting direct and indirect customer feedback, inferring insights, and operationalizing them will create the best restaurant experiences.

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Key Insights from Black Box Intelligence’s Industry Webinar

Every quarter, Black Box Intelligence has the privilege of hosting executives from the top restaurant chains in the country for our State of the Industry (SOTI) webinar where we reveal the latest trends and insights driving today’s restaurant experience.

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Slight Improvement in Restaurant Sales Due to Check Growth

After experiencing a softening in year-over-year (YoY) growth during every month since January, restaurant sales growth improved during May.

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13 Tips for Creating Perfect Customer Surveys

See how expertly crafted customer surveys can help you gather direct feedback so you can stay on top of your restaurant guest experience.

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June Employment Report

The June payroll increase was well above expectations. Strong job gains, rising labor force and moderating increasing wages...what more could we want?

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Staffing through the Crisis: COVID-19 & Restaurant Employees.

The workforce faces increased challenges related to staffing during the COVID pandemic, especially as the restaurant industry was already understaffed.

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Customer-Centric CFOs: The Key to Financial Growth

If you’re a CFO, now is the time to start taking an active role in your brand's CX initiatives to offset any long-term economic hurdles.

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Boost Restaurant Sales & Traffic with Customer Feedback

Analyze your competition to identify your brand strengths and ensure your offers continue to differentiate against industry standards.

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Food Inflation by the Numbers & How Restaurants Can Prepare 

While food inflation challenges may appear inevitable, restaurants can prepare to offset its adverse effects and uphold profit margins.

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Restaurant Recruiting, Staffing and Turnover Trends

Learn about restaurant recruiting, staffing & turnover trends and what you need to know about managing restaurant staff in 2021.

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April’s Reality: Weakest Restaurant Sales Growth Since July

A factor behind the softening of check growth has been a moderation in menu price increases, as cost pressures for restaurants subside.

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