With Sales & Traffic Relatively Soft, Value May Be the Key to Success for Restaurants
6 of the Latest Trends in Restaurant Operations
Here are six of the restaurant operations trends, from inflation to staffing, that reveal what's impacting the guest experience.
Read MoreGuests More Positive About Experience Overall
The Restaurant Guest Satisfaction Snapshot™ (RGSS) is produced by data from Black Box Guest Intelligence™.
Read MoreOff-Premise Value Sentiment Negative, Overall Restaurant Service Improved
Guest Intelligence benchmarks customer satisfaction data is the only online tool that integrates with operational performance data to validate the impact on financial performance.
Read More4 Current Restaurant Human Resources Trends
A look at the attempts restaurant HR departments are making to secure enough employees to keep their workforce at an operational size.
Read MoreBlack Box Intelligence™ Announces Acquisition of AreTheyHappy
The acquisition adds leading AI and workflow automation to deliver customer insights and social management tools for restaurant brands.
Read MoreWhat are ‘restaurant choice’ drivers?
Discover the reasons why people choose a restaurant over another and what your brand can do to make sure they keep coming back to yours!
Read MoreHow to Increase Guest Traffic to Your Restaurant
Boost Restaurant Traffic with Enhanced Guest Experiences and Targeted Marketing.
Read MoreRestaurant Food and Service Sentiment Improving As Traffic Woes Continue
In March 2022, restaurant industry sales growth slowed to 7.1% from the previous month's 21.2%, while guest sentiment improved notably in food and service. Top-performing brands excelled in service and beverage sentiment, driving their higher sales growth.
Read MoreBest Practices for Driving Alcohol Sales
From happy hour options to limited-edition drinks and specials, there are many ways to boost your bottom line with alcohol sales.
Read MoreUsing Guest Intelligence to Improve Your Restaurant Steps of Service
Learn the key elements of successful restaurant steps of service, from the crucial initial greeting to the perfect timing of delivering the check, ensuring a memorable and satisfying dining experience
Read MoreRestaurant Goals and KPIs to Track in 2022
In the ever-evolving landscape of the restaurant industry, 2022 presents unique challenges and opportunities that demand a strategic approach guided by essential Key Performance Indicators (KPIs).
Read MoreManagers Are Part of the Staffing Shortage and Guests Are Noticing
The ongoing staffing shortage isn't limited to hourly workers, as high turnover among managers is also contributing to guest dissatisfaction, underscoring the importance of manager retention and fostering a culture of accountability to improve the overall guest experience and drive innovation.
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