guestXM – by Black Box Intelligence

Q2 2024 State of the Restaurant Industry: Steady Sales and Check Growth, Off-Premise Remains Key Opportunity

Here’s a comprehensive recap of the most pressing trends affecting the industry and key takeaways from our State of the Industry (SOTI) briefing.

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Remind Yourself to Roar

Courage - A feeling that inspires strength in the face of pain. An ability to stand up when it is easier to stand down. Here are some recent lessons learned.

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A Comprehensive Guide to Restaurant Employee Benefits

It is becoming increasingly difficult for restaurants to hold onto their employees. So, what’s the secret to making them stay? Read about restaurant benefits here.

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Leadership in the Human Economy

Here are some tips on how to identify character traits required for future leaders in the human economy.

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Top Consumer Trends to Watch in 2018

In the midst of challenging times for the restaurant industry, understanding key consumer trends is crucial for revitalization. Explore insights from 2017 that shed light on the path to recovery, from shifting spending habits to the untapped potential of innovative beverages.

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3 Ways to Start Creating a Better Company Culture

Although embedding culture in your organization doesn't happen overnight, it may be easier than you think. Here are 3 ways to start building culture today.

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Top-Performing Restaurants Focus On These Guest Satisfaction Metrics [Infographic]

Which guest satisfaction metrics drive the biggest results for restaurant brands? Check out the top attributes for each dining segment.

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How to Develop a New Strategy for Total Rewards

It's 2018, and it's time for restaurants to break away from traditional thinking and develop new total rewards programs that fit employees' needs.

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Our Top 6 Takeaways from the 2018 Global Best Practices Conference

From employee engagement to purpose-driven leadership, here are our top 6 takeaways from the 2018 Global Best Practices Conference.

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Keeping Up With the Demands of a New Workplace

As our demographics and societal norms change, how can leaders keep up with the demands of their employees in the workplace?

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The State of the Restaurant Employee [Infographic]

How well you do know the modern day restaurant employee? Here’s a quick peek at what’s happening in the workforce right now.

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Sustainability in the Restaurant Industry: Time to Fire It Up

Sustainability is a buzz word that continues to be thrown around in businesses, but what exactly does it mean for the restaurant industry?

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November Employment Report

Despite talk of labor shortages, the November employment report showed strong increases in payroll, particularly in manufacturing jobs.

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