guestXM – by Black Box Intelligence

Q2 2024 State of the Restaurant Industry: Steady Sales and Check Growth, Off-Premise Remains Key Opportunity

Here’s a comprehensive recap of the most pressing trends affecting the industry and key takeaways from our State of the Industry (SOTI) briefing.

Read the full Post

Q&A: Coca-Cola’s Roy Jackson and Robert Jeffries on the Future of Foodservice

Roy Jackson and Robert Jeffries from Coca-Cola share their outlook on the future of the foodservice industry in 2018 and beyond.

Read More

Despite Hurricanes, Economic Growth Remains Strong

The devastating hurricanes last quarter slowed some parts of the economy but boosted others, and overall growth remained strong.

Read More

What Restaurant Executives are Saying about #GlobalBPC

The 2018 Global Best Practices Conference is in the works. See why some of the top restaurant industry executives love #GlobalBPC.

Read More

4 Tips for Improving Customer Satisfaction in Your Restaurant

Customer satisfaction in restaurants can be quite fickle - here are four simple tips to keep your guests coming back again and again.

Read More

Restaurant Industry’s Strengths, Weaknesses & More [Infographic]

Check out this SWOT analysis of the restaurant industry to learn more about the key strengths and weaknesses paving the future for brands.

Read More

State of the Industry: A Mixed Bag of News for Restaurants

From a difficult recruiting environment to a possible traffic rebound, here’s the latest take on what’s happening in the restaurant industry.

Read More

Retail Sales Back on the Rise in July

Economic growth may be improving - retail sales rose solidly in July after months of decline and continued talk of collapse.

Read More

The Retail Sector Is Not Collapsing, It’s Changing

Most people think the retail sector is collapsing, but that is wrong. What is occurring is the markets of retailers are changing dramatically.

Read More

May Employment Report Points to Solid Labor Market

The May employment report revealed that while job growth was less than expected, the numbers point to an overall steady labor market.

Read More

Restaurant Guest Satisfaction Snapshot to Reveal Online Brand Health of Chain Restaurants

Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.

Read More

Not All Restaurants Are Failing. Here’s How Some Are Staying on Top.

Although chain restaurants are facing some of the toughest years in sales and traffic, top performing brands know how to weather the storm.

Read More

The Ugly Truth of Employee Turnover [Infographic]

Every restaurant executive knows employee turnover hurts, but how much is it actually cutting into your operational performance?

Read More

Subscribe to our Out of the Box Insights

Our monthly update providing data and insights for the restaurant industry.