guestXM – by Black Box Intelligence

With Sales & Traffic Relatively Soft, Value May Be the Key to Success for Restaurants

With March 2024 seeing modest sales growth and declining traffic, the key to restaurant success lies in understanding consumer behaviors amidst inflation, emphasizing the importance of value offerings and customer experience for sustained growth.

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What Restaurant Executives are Saying about #GlobalBPC

The 2018 Global Best Practices Conference is in the works. See why some of the top restaurant industry executives love #GlobalBPC.

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4 Tips for Improving Customer Satisfaction in Your Restaurant

Customer satisfaction in restaurants can be quite fickle - here are four simple tips to keep your guests coming back again and again.

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Restaurant Industry’s Strengths, Weaknesses & More [Infographic]

Check out this SWOT analysis of the restaurant industry to learn more about the key strengths and weaknesses paving the future for brands.

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State of the Industry: A Mixed Bag of News for Restaurants

From a difficult recruiting environment to a possible traffic rebound, here’s the latest take on what’s happening in the restaurant industry.

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Retail Sales Back on the Rise in July

Economic growth may be improving - retail sales rose solidly in July after months of decline and continued talk of collapse.

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The Retail Sector Is Not Collapsing, It’s Changing

Most people think the retail sector is collapsing, but that is wrong. What is occurring is the markets of retailers are changing dramatically.

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May Employment Report Points to Solid Labor Market

The May employment report revealed that while job growth was less than expected, the numbers point to an overall steady labor market.

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Restaurant Guest Satisfaction Snapshot to Reveal Online Brand Health of Chain Restaurants

Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.

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Not All Restaurants Are Failing. Here’s How Some Are Staying on Top.

Although chain restaurants are facing some of the toughest years in sales and traffic, top performing brands know how to weather the storm.

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The Ugly Truth of Employee Turnover [Infographic]

Every restaurant executive knows employee turnover hurts, but how much is it actually cutting into your operational performance?

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March Job Openings & April Small Business Confidence

The labor market is slowly tightening, yet even small businesses are managing to find workers to hire, though with great difficulty.

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April Employment Report

Companies are still finding plenty of people to hire. Job gains in April were above expectations and more than likely higher than is sustainable.

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