guestXM – by Black Box Intelligence

Q2 2024 State of the Restaurant Industry: Steady Sales and Check Growth, Off-Premise Remains Key Opportunity

Here’s a comprehensive recap of the most pressing trends affecting the industry and key takeaways from our State of the Industry (SOTI) briefing.

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Rising Drive-Through Demands: Quick-Service Brands Adapt to Trends

In today's highly competitive market, meeting drive-through expectations have become a formidable challenge for most quick-service brands.

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Top 3 Takeaways from GuestXM’s Q3 State of the Industry Webinar

Having access to the latest, accurate industry data is invaluable in today's highly competitive restaurant environment. Every quarter, we host executives from the top restaurant chains for our State of the Industry (SOTI) webinar where we provide an exclusive look at the most up-to-date insights.

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Restaurant Benchmarking Q&A with Twin Peaks

Twin Peaks consistently reports sales and traffic increases, and benchmarking is an integral part of their strategy, as learned from this Q&A.

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7 Proven Tips to Get More (and Better) Restaurant Reviews

Uncover what social engagement tactics make sense for your brand in order to improve online restaurant reviews. 

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Using Restaurant Data to Drive Guest Traffic

Data technology is growing exponentially, resulting in some restaurant brands innovating faster than ever before. For others, this rapid evolution comes with major challenges: choice overload and cost fears.

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June Saw Upswing in Restaurant Sales and Traffic

June was a relatively good month for restaurants. Same-store sales and traffic growth reached their highest levels since March, with each of the last two months posting stronger year-over-year (YoY) results than the previous month.

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Sourcing Valuable Customer Feedback for Restaurants

Collecting direct and indirect customer feedback, inferring insights, and operationalizing them will create the best restaurant experiences.

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Key Insights from Black Box Intelligence’s Industry Webinar

Every quarter, Black Box Intelligence has the privilege of hosting executives from the top restaurant chains in the country for our State of the Industry (SOTI) webinar where we reveal the latest trends and insights driving today’s restaurant experience.

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Slight Improvement in Restaurant Sales Due to Check Growth

After experiencing a softening in year-over-year (YoY) growth during every month since January, restaurant sales growth improved during May.

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13 Tips for Creating Perfect Customer Surveys

See how expertly crafted customer surveys can help you gather direct feedback so you can stay on top of your restaurant guest experience.

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June Employment Report

The June payroll increase was well above expectations. Strong job gains, rising labor force and moderating increasing wages...what more could we want?

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Staffing through the Crisis: COVID-19 & Restaurant Employees.

The workforce faces increased challenges related to staffing during the COVID pandemic, especially as the restaurant industry was already understaffed.

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